Our lead focus at Gensym is customer success. But what does “customer success” really mean? It means that we work methodically and tirelessly to ensure our customers achieve the outcome they set out to achieve when they invested in our solution. Customer success is a step beyond customer satisfaction as it has defined goals and specific measures on achievement. The most important measure from the Gensym perspective is 100% as our objective is to make all of our customers truly successful in their relationship with us.